 never more hp |
| Review Date: March 1, 2010 |
| Reviewer: Leonard Paschoal, LOS ANGELES, CA USA |
i bought this hp junk and it has given me nothing more than headaches.
so, i decided to get rid of it and go sony.
dealing with the hp "total care" incompetents is a nightmare.
those people have no idea what they talk about + they charge for everything even if the product is brand new.
it made me sick.
i only hope that hp goes bust soon.
i am, from now on, boycotting all hp products. hp will never get any penny from me.
what do they think? probably that they did us a favor selling to us customers.
this item has been faulty only after 4 months after purchase and they have not been able to give
me a satisfactory response.
i will definitely shop somewhere else.
one word of advice; total care means "NO CARE".
fortunately we do have options when it comes to products.
no more hp.
hp means INCOMPETENT PEOPLE.
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Stay away
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| Review Date: February 25, 2010 |
| Reviewer: Eugene W. Bartholomew, Ct, USA |
Bought this Jan 2010 days ago from Staples. This product has been a great disappointment. Nothing works properly and never did. Sometimes it won't start at all, it is overloaded with junk programs you don't want or need and most of them do not function until you got to the website of the manufacturer and buy an upgrade, the dvd program doesn't work unless you pay $100. The mouse and buttons are too sensitive. First part of Feb it died. Probably the worst piece of junk I've ever bought in my life. Beginning to think the HP name is garbage.
Now I see some recent reviews with similar issues, something is wrong with these laptops, but like the Toyota's, they will probably ignore it, corporate management these days sucks, what happened to standing behind your products?
Then on the phone with India for 2 days, the hard drive is dead, they sent me a new one with no hardware,had to fight for operating software and they sent it, but it only lasted 30 days, and the issues others have with it not starting, etc were still there.
update 3/09/10-- now it has a new hard drive, about 14,000 updates and it will not operate all devices, sometime between last night and today it turned them off, wireless doesn't function and Staples is giving me BS DO NOT BUY ANYTHING FROM STAPLES, they do not stand behind their products, ****they give a 14 day cover unless you pay about as much as 2 laptops for additional coverage. HP is sending me a box to ship it back to them for "repairs" and I should see my laptop again within 3 weeks, they refuse to acknowledge these have issues and will not send me a new one.
Not to mention tech support for HP in India is horrible, these are not IT people, they are reading from a guide and it takes hours, I have lost probably 48 hours just dealing with this, oh, and I'm typing this on my old PC, because my brand new HP will not function as it should.
If you still feel you must buy an HP product but it here or at Costco so at least you can return it. Staples/BestBuy etc are scams, their return policy is in fine print on the back of their receipts, they do not tell you upfront!!! |
Laptop friendly
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| Review Date: February 17, 2010 |
| Reviewer: C. Howe, ANAHEIM, CA, US |
| This is the first laptop I've owned. Works great and just the right size for my use. I've not explore Windows 7 all that much yet but it works real well for what I have it for. The screen is very clear and defined. I think I made the right decision in this purchase. |
HP G60-530US Disappointing Reliabilty
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| Review Date: February 15, 2010 |
| Reviewer: BlueCat, Orange County, CA |
After much research of both price and features, I purchased this laptop in January as a gift for my wife. With the rebate and the price was under $500 but now, just 1 month later, I could purchase an HP or Compaq (same OEM) laptop locally with more RAM and larger hard drive for less, so FYI, prices are still falling on these items. Still, I am pleased with the value of this item. I am, however, disappointed with the reliability of this particular model. In the first week of ownership the laptop once failed to turn on. This problem was noted on one of the previous reviews here but it was a singular comment and event, so I figured, what are the chances I would have a similar issue? Well, I did and it has now repeated 3 time in the first month of ownership. The laptop failed to turn on - at all. There is a power led next to the power adapter connector but except for that one light on, the laptop is completely dead. So I got a return authorization number from Amazon and prepared it for shipment back to Amazon for a refund. - But, before sending it in, I decided to a Google search to see if there was any information on this problem in general in discussion forums or this problem specifically associated to this make and model. It seems there there were some general references to this problem with other laptops and I summarized the (temporary) solution was to do the following: 1) Disconnect the AC Power adapter. 2) Remove the Battery. 3) Press and hold down the power on button for 30 seconds. 4) Reconnect the AC Power adapter and do NOT connect the battery. 5) Press the power on button. The Laptop should turn on. 6) After the laptop is fully booted on and you are at the desktop, do a normal shut down. 7) Once the laptop is off, reconnect the battery and power back on normally. This procedure has worked 3 out of 3 times for me. If I had sent in this laptop after the first failure occurrence there is a good chance the laptop would have turned on and I would have been charged for returning a working unit. So I decided to keep the laptop hoping that it was a singular event - It wasn't. After the third event of this problem, I contacted HP via their chat support (excellent support by the way) and described the problem to them. Here is basically what I was told to do: 1) flash the BIOS via the link they provided in the chat session. 2) trade the RAM sticks in their respective slots (in other words - swap their locations), 3) go into BIOS and run a hard drive diagnostic test to verify the hard drive is okay, 4) reset bios to default settings, and 5) do a complete system restore. Steps 3 and 5 are not a solution in my opinion because it is a system failure before the hard drive is even detected.
The first suggestion made sense but when I did the BIOS flash it was a retro upgrade - taking the BIOS from revision F.53 back to F.52A. I was not told it was a retro upgrade. Since the power on problem rarely occurs, I've decide to stop there to see if the problem is resolved before proceeding to the next steps. If the problem occurs again, I will trade the RAM sticks. That's easy enough to do. If the problem still returns, I will try the other steps but after that I will be contacting HP Customer Service for repair or replacement of the laptop. Needless to say, I have spent many hours on this and am not a very happy customer. Hopefully this problem has been resolved but I thought it was in the best interests of other prospective buyers to be aware of this potential problem with this laptop. Good Luck. |
works good
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| Review Date: February 15, 2010 |
| Reviewer: Robert E. Mikes, |
| The computer worked really well got it for christmas can't ask for much more good bang for the buck |
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February 14th, 2010
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